Harvestlo Help Centre
Frequently Asked Questions
Harvestlo is an Indian food and wellness brand offering carefully selected dry fruits, Mamra almonds, saffron, Shilajit, honey, berries, seeds and other products. We source from farms and trusted producers, with a special focus on authentic products from Kashmir. Our products are carefully selected before being offered to customers.
Harvestlo focuses on quality rather than offering lower-grade alternatives. We specialise in carefully selected products from Kashmir and other trusted sources, with attention to authenticity, freshness and responsible handling.
Keep products properly sealed in a cool, dry place away from direct sunlight, heat and moisture. Refrigeration may help preserve certain dry fruits after opening. Always follow the storage instructions printed on the product packaging.
Mamra almonds are a traditional almond variety known for their naturally irregular shape, firm texture and rich almond flavour. Because they are an agricultural product, their size, shape and appearance can vary naturally.
Natural Mamra almonds are not mechanically identical. Differences in size, shape, colour and surface texture can occur because of the almond variety, growing conditions, harvest and seasonal variation.
Look for whole, deep-red threads with natural variations, a complex aroma, a slightly bitter taste and a gradual release of golden colour when soaked. Saffron should not release an unnaturally intense colour immediately. These checks may help identify obvious problems, but only proper laboratory analysis can reliably confirm purity and compliance.
Kashmiri Mongra saffron is valued for its deep-crimson stigma portions, strong aroma, distinctive colour and regional origin. It generally contains very little yellow style, giving it the appearance and characteristics sought by premium saffron buyers.
“Mongra A++” is commonly used by sellers to describe carefully selected, high-grade saffron threads. However, A++ is not a universally standardised international grading system, so origin, strand quality, handling and laboratory testing remain important indicators.
Keep the container tightly closed in a cool, dry place away from direct sunlight, heat and moisture. Always use a clean, dry utensil when handling Shilajit resin.
Tracking information will be shared by email, SMS or another available contact method after your order has been dispatched and tracking details are provided by the courier partner.
For questions about ingredients, origin, storage, usage or any other product details, email us at contact@harvestlo.com or call 9557783837.
We deliver across India. Shipping is free on orders of ₹1,000 or more. A flat shipping fee of ₹100 applies to orders below ₹1,000.
Orders are normally processed and dispatched within 1–2 business days after successful payment and confirmation. Most orders are delivered within 3–7 business days after dispatch. Processing or delivery may take longer during festivals, promotions, unusually busy periods or circumstances outside our control.
A standard retail order may be cancelled only before it has been packed or dispatched. Email contact@harvestlo.com immediately with your order number. Orders cannot be cancelled after dispatch.
Approved refunds are normally initiated within seven business days after approval. When a return is required, the refund will be initiated after the returned product has been received and inspected. Your bank or payment provider may require additional time to display the credit in your account.