Shipping & Refund Policy
This Shipping & Refund Policy applies to purchases made from harvestlo.com. Please read it before placing an order. By completing a purchase, you agree to the terms below.
1. Shipping coverage and charges
- We currently deliver within India.
- A flat shipping fee of ₹100 applies when the order subtotal is below ₹1,000.
- Free shipping applies when the order subtotal is ₹1,000 or more.
- The qualifying subtotal is calculated after discounts and before any shipping charge is added.
- Cash on Delivery (COD) is not available. Orders must be prepaid using the payment options shown at checkout.
2. Order processing and dispatch
We normally process and dispatch orders within 1–2 business days after successful payment and order confirmation. Orders placed during promotions, festivals or unusually busy periods may need additional processing time.
Once the order is dispatched, tracking information will be shared by email, SMS or another available contact method when provided by the courier partner.
3. Estimated delivery time
Most orders are delivered within 3–7 business days after dispatch. Deliveries to remote areas or locations with limited courier coverage may take longer. Delivery timelines are estimates and may be affected by weather, transport disruption, public restrictions, courier delays or other circumstances beyond our reasonable control.
4. Delivery address and failed delivery
Please provide a complete and accurate delivery address, postcode and reachable phone number. Address changes can be considered only before dispatch and cannot be guaranteed.
If delivery fails because of an incorrect or incomplete address, an unavailable recipient, refusal to accept the parcel or repeated unsuccessful delivery attempts, the parcel may be returned to us. For any eligible refund or re-shipment, we may deduct or collect the actual outward and return-to-origin shipping costs. This may also apply to an order that originally qualified for free shipping.
5. Order cancellation
A standard retail order may be cancelled only before it has been dispatched. Email contact@harvestlo.com as soon as possible with your order number. Once an order has been packed for dispatch or handed to the courier, cancellation is not available.
If a prepaid cancellation is approved, the payment will be returned to the original payment method. Any amount already incurred for a special service or shipment may be deducted where applicable and permitted by law.
6. Returns and eligible claims
Because Harvestlo sells food, wellness and other consumable products, we cannot accept returns or exchanges for a change of mind, personal taste, aroma, texture, natural variation or a product that has been opened, used, consumed or tampered with.
You may raise a claim if an item is:
- damaged, leaking or visibly compromised when delivered;
- incorrect or different from the item ordered;
- missing from the delivered parcel; or
- expired when delivered.
The issue must be reported within 48 hours of delivery. Requests received after this period may not be eligible, except where applicable law requires otherwise.
7. Unboxing video is required
A clear, continuous and unedited unboxing video is required for every damaged, incorrect or missing-item claim. The recording must:
- begin before the sealed outer package is opened;
- clearly show the shipping label and order details;
- show all sides of the parcel, the complete opening process and every item received; and
- clearly capture the damage, leakage, incorrect item or missing-item evidence.
Please also provide clear photographs of the outer parcel, shipping label, product, batch or lot details, expiry date and the issue. Claims without the required video and supporting evidence may be declined, except where this would conflict with applicable law.
8. How to submit a claim
Email contact@harvestlo.com with the subject line Shipping/Refund Request – Order #[your order number]. Include:
- your order number and contact details;
- a short description of the issue;
- the continuous unboxing video; and
- clear supporting photographs.
Please do not send any product back without written approval and return instructions from Harvestlo. We normally review complete claims within 3–5 business days.
9. Replacement, return shipping and resolution
After reviewing the evidence, Harvestlo may approve a replacement, refund or another appropriate resolution, depending on the circumstances and stock availability. If we require an approved incorrect or damaged item to be returned, we will arrange or reimburse reasonable return shipping as instructed by us.
Unauthorized returns, parcels sent to us without approval, or goods that do not meet the approved claim conditions may be refused. Where a return is accepted for a reason not caused by Harvestlo, the customer may be responsible for the return shipping cost.
10. Refunds
Approved refunds are issued to the original online payment method. We normally initiate the refund within 7 business days after approval or, where a return is required, after the returned product has been received and inspected. Your bank or payment provider may need additional time to show the credit in your account.
Original shipping charges are non-refundable unless the order was incorrect, damaged, lost or otherwise eligible because of an error attributable to Harvestlo. If a refund appears delayed after the stated period, please check with your bank or payment provider before contacting us.
11. Delayed or lost shipments
If tracking has not updated for an unusual period or your order has not arrived after the estimated delivery window, contact us with the order number. We will raise an investigation with the courier partner. If the shipment is confirmed lost, we will offer a replacement or refund as appropriate.
12. Bulk, wholesale and custom orders
Orders identified as bulk, wholesale or custom orders at the quotation or order-confirmation stage are final and cannot be cancelled or refunded once confirmed. If a bulk shipment arrives damaged, incorrect or incomplete, the issue must still be reported within 48 hours with the required unboxing video and photographs. An approved bulk-order claim will normally be resolved through replacement or a credit note rather than a cash refund, except where applicable law requires otherwise.
13. Claims that are not eligible
A claim may be declined when it concerns:
- a change of mind or personal preference;
- natural differences in colour, size, appearance, aroma or texture that do not make the product defective;
- a product that has been opened, used, consumed, altered or tampered with;
- a report made after the 48-hour claim period;
- missing or inadequate unboxing-video evidence;
- an incorrect or incomplete address, refusal of delivery or recipient unavailability; or
- damage occurring after delivery or because of improper storage or handling by the customer.
Nothing in this policy excludes or limits any rights that cannot legally be excluded under applicable Indian consumer law.
14. Contact us
For shipping, cancellation, return or refund questions, contact:
Harvestlo
Northern Crest Industries Pvt. Ltd.
Central Market, Abi Guzar Bund
Srinagar, Jammu and Kashmir 190001, India
Email: contact@harvestlo.com
Phone: 9557783837